Contact us

Consumers Firms

Find information on:

  •  

    If you're based outside the UK and think you’ve been scammed, please speak to your local police and home state regulator in the first instance. You can find contact details[1] via the International Organization of Securities Commissions. We can't help you get your money back.

    You might also like to report the scam to Action Fraud[2], the UK's national reporting centre for fraud and cybercrime.

    If you're targeted by scammers, you're at greater risk of being targeted again, potentially by recovery room scammers[3] who pretend to be legitimate firms offering to recover your lost funds.

    How to protect yourself from scams >[4]

  •  

    If you feel like you’ve been treated unfairly by a financial business, or if you’re unhappy with a financial service, you have the right to complain. 

    The firms we authorise must have a process in place for resolving complaints and must respond to you within set deadlines. If you’re unhappy with the firm's decision, or you don't hear from them in the right timeframe, the Financial Ombudsman Service[5] may be able to help.

    The Financial Ombudsman is a free, independent service for settling disputes between financial services firms and their customers. It can deal with complaints about a wide range of issues, from pet insurance to stocks and shares.

    Find out how to complain >[6] 

    If you want to complain about us, or another regulator[7], you can do so online. 

    If you want to report wrongdoing in your workplace, find out about our whistleblowing process. 
     

  •  

    If you've used car finance, you may be owed compensation. Read all our latest information and find out how to complain.

    Car finance claims >[8]

    We've received reports of scammers calling people and pretending to be from car finance lenders, offering fake compensation. It's important to remember we have not finished consulting on a compensation scheme.

    If someone calls you offering compensation, hang up immediately.

  •  

    In the first instance, you should report scams to Action Fraud on 0300 123 2040 or via their website[2]. If you live in Scotland, you should report to Police Scotland by calling 101, or contact Advice Direct Scotland on 0808 164 6000. 

    You can also find out more about how to protect yourself from scams[4], and check the FCA Warning List[9] to find details of unauthorised firms and individuals that aren't allowed to operate in the UK.

    We can't give guidance on scams that involve:

    • Driving licence scams.
    • Employment scams.
    • TV licence scams.
    • HMRC and tax scams.[10]
    • Competition or lottery scams.
    • eBay/Gumtree/Amazon merchant scams (for example, the seller not delivering goods).

    We can only give guidance on products or services that we regulate[11], such as:

    • Bank accounts, for example, current and savings accounts.
    • Lending money, including credit cards, hire, credit broking and debt advice.
    • Debt-related services, including debt advice and debt collection.
    • Crowdfunding platforms.
    • Claims management services.
    • Insurance (life insurance or general insurance, for example, for travel or your home).
    • Funeral plans.
    • Investments, for example, shares, funds and derivatives.
    • Pensions, including workplace and personal pension plans.
    • Home finance options, for example, residential mortgages, equity release or home purchase plans (including Sharia-compliant mortgages).
    • Payments and e-money services, for example, online wallets and money transfers.

    You can report a scam to us by using the contact options on this page.

  •  

    Unfortunately, fraudsters are using FCA logos, staff names and other information in an attempt to scam individuals and organisations. We have measures in place to prevent fraudsters copying and using our email addresses. But they may use similar email addresses to make their emails appear genuine.

    We send emails from addresses ending in: @fca.org.uk

    Remember:

    • We don't have access to your accounts or financial products.
    • We don't offer recovery services for money lost in scams.
    • We won't ask for upfront fees.
    • We won't ask you to create a wallet or account.
    • We don't use WhatsApp or other messaging services.
    • We don't use automated calling systems.
    • We don't collect debts, or take action against consumers on behalf of firms.
    • FCA employees will not share their photo ID, for example a passport or FCA ID badge, to prove they work for the FCA.
    • FCA employees are not listed on our Financial Services Register[12] (this is a record of the firms and individuals we authorise or register).

    Find out more about fake FCA communications >[13]

  •  

    In the UK, almost all firms that provide financial services must be authorised or registered by us. Being authorised means that firms must meet certain standards and have our permission to provide certain products and services.

    Find out when you should use the Financial Services Register or FCA Firm Checker, what it means if you're using an appointed representative, and what to do if a firm is unauthorised.

    How to check a firm or individual is authorised >[14]

    You might also want to check the FCA Warning List[11] to find details of unauthorised firms and individuals that we're aware of that aren't allowed to operate in the UK.

Maroon outline icon of contact form

Maroon outline icon of contact form

Contact form

We take all your concerns very seriously. All reports are logged and, where possible, we act.

When you report a concern, you'll receive an email response with guidance on your next steps and some helpful links. Please check your spam folder if you don't receive this.

We will not contact you again unless we need more information, or if we have guidance not covered in our initial reply.

  • We can't recover money lost to scams.
  • We can't provide advice or interpret our rules.
  • We can't confirm or discuss any actions we've taken from information provided to us[15].
Report a concern

* Fields with an asterisk beside their labels are mandatory.

This form allows around 20 minutes for completion. Please have any relevant documents and information ready before you start.

Please see further information above.

In the first instance, you should report scams to Action Fraud on 0300 123 2040 or via their website[9]. If you live in Scotland, you should report to Police Scotland by calling 101, or contact Advice Direct Scotland on 0808 164 6000.

Remember, we can’t get your money back. But reporting a scam to us could help protect others from fraudsters.

Maroon outline icon showing a headset

Maroon outline icon showing a headset

Call us

  • 0800 111 6768 (freephone)
  • 0300 500 8082 (from the UK)
  • +44 207 066 1000 (switchboard and calls from abroad)
  • (18001) 0207 066 1000 (next generation text relay)

We're open Monday to Friday, 8am to 6pm and Saturday 9am to 1pm.

You may record voice calls for your own use, but recordings mustn’t be published or shared with any third party without our consent.

Our lines will be closed on Wednesday 17 December from 3pm to 6pm.

A maroon outline icon showing a person.

A maroon outline icon showing a person.

Our accessibility services

We can provide information in different formats, such as audio recordings, large print, or spoken communication. Call us and we’ll do our best to help.

We also translate some of our most popular pages into Welsh, but get in touch if you need information in another language[15].

Find out more about how we can adapt our service to support you[16].

To access the contact form, you’ll need an up-to-date version of internet browsers like Chrome, Microsoft Edge, Safari, Firefox or Opera.

Find answers to your most frequently asked questions

How to:

 

If you’ve received an email from us and want to check it’s genuine, please email [email protected] attaching a copy of the email. We will aim to respond to you within 2 working days. Find out more about fake FCA emails, letters and phone calls.

Call us

  • 0300 500 0597 from the UK
  • +44 207 066 1000 from abroad

We're open Monday, Tuesday, Wednesday and Friday, 9am to 5pm.

We're open Thursday, 9.45am to 5pm.

If you have already contacted us about a topic or issue, please have your case reference number ready to give us. If you have a firm reference number, please also have this to hand.

For systems or applications queries, please call us during our opening hours as we may need to authenticate you.

Our lines will be closed on Wednesday 17 December from 3pm to 5pm.

Contact form

Report a concern

* Fields with an asterisk beside their labels are mandatory.

This form allows around 20 minutes for completion. Please have any relevant documents and information ready before you start.

Please see further information above.

In the first instance, you should report scams to Action Fraud on 0300 123 2040 or via their website[19]. If you live in Scotland, you should report to Police Scotland by calling 101, or contact Advice Direct Scotland on 0808 164 6000.

Remember, we can’t get your money back. But reporting a scam to us could help protect others from fraudsters.

Firms can also email us at [email protected].

Note: to access the contact form or web chat, and some FCA systems like Connect[22], you will need a current or recent version of internet browsers like Chrome, Microsoft Edge, Safari, Firefox or Opera.

Write to us

Please use [email protected], our contact form[23] or you can send a letter to:

Head Office: Financial Conduct Authority, 12 Endeavour Square, London E20 1JN.

How to find us[24].

Other contact information

International regulator contacts

First published: 25/04/2016 Last updated: 26/11/2025

In this section

Guidance for auditors[29]
How to find us[32]
Logos and photos[30]
Request an FCA or PSR speaker[31]
Unacceptable behaviour policy[32]
Report wrongdoing or misconduct in financial services [33]

Contact our press office

Media centre

Contact our whistleblowing team

Whistleblowing

FCA Head Office

12 Endeavour Square
London
E20 1JN
0207 066 1000

Darllenwch hyn yn Gymraeg

Cysylltwch â ni[34]


Source URL: https://stager.fcatest.org.uk/contact

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