The Dispute Resolution (DISP) rules require firms to send us reports on volumes of complaints. Find out how to submit one.
You should do this online through RegData[1] (our reporting system for collecting, validating and storing regulatory data).
Credit unions can use the standard paper form (PDF, 123KB, 4 pages) since their complaints reporting is governed by CREDS (as opposed to DISP) requirements.
Read more about RegData and how to register for the service.
Read the DISP rules[2] in the Handbook.
: Editorial amendment Updating Gabriel references to RegData.
: Editorial amendment page update as part of the website refresh
: Link changed Broken link removed